Cookie Policy
Effective Date: February 3, 2026 Last Updated: February 3, 2026
1. Introduction
This Cookie Policy explains how Otter Mate Inc. (“OtterMate,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website at ottermate.ai and use our mobile applications and services (collectively, the “Service”).
This policy should be read alongside our Privacy Policy, which explains how we handle personal data.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Types of storage technologies we use:
| Technology | Description |
|---|---|
| Cookies | Small text files stored in your browser |
| Local Storage | Browser-based storage that persists until cleared |
| Session Storage | Browser storage that clears when you close the tab |
| Pixels/Beacons | Tiny invisible images that track page views and emails |
3. How We Use Cookies
We use cookies for the following purposes:
3.1 Essential Cookies (Strictly Necessary)
These cookies are required for the Service to function. They cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
session_id | Maintains your login session | Session |
csrf_token | Protects against cross-site request forgery | Session |
auth_token | Authenticates your account | 30 days |
cookie_consent | Remembers your cookie preferences | 1 year |
Legal Basis: Legitimate interest (necessary for service operation)
3.2 Functional Cookies
These cookies remember your preferences and settings to enhance your experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
language | Remembers your language preference | 1 year |
timezone | Stores your timezone setting | 1 year |
theme | Remembers dark/light mode preference | 1 year |
dashboard_layout | Stores your dashboard customizations | 1 year |
Legal Basis: Consent
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique users | 2 years |
_ga_* | Google Analytics | Maintains session state | 2 years |
_gid | Google Analytics | Distinguishes users | 24 hours |
_gat | Google Analytics | Throttles request rate | 1 minute |
Data Collected:
- Pages visited
- Time spent on pages
- Traffic sources
- Device and browser information
- Geographic region (country/city level)
- User journey through the Service
Legal Basis: Consent
3.4 Marketing/Advertising Cookies
These cookies may be used to deliver relevant advertisements and track ad campaign performance. We currently use limited marketing cookies but may expand in the future.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_fbp | Meta (Facebook) | Tracks visits for Facebook advertising | 90 days |
li_gc | LinkedIn ad tracking | 2 years |
Note: Marketing cookies are only set if you consent and if we run advertising campaigns.
Legal Basis: Consent
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third parties that set cookies on our Service include:
4.1 Analytics Providers
Google Analytics
- Privacy Policy: https://policies.google.com/privacy
- Opt-out: https://tools.google.com/dlpage/gaoptout
4.2 Social Media Platforms
When you connect social media accounts, those platforms may set cookies:
| Platform | Privacy Policy |
|---|---|
| Meta (Facebook/Instagram) | https://www.facebook.com/privacy/policy/ |
| https://www.linkedin.com/legal/privacy-policy | |
| Google (YouTube) | https://policies.google.com/privacy |
| TikTok | https://www.tiktok.com/legal/privacy-policy |
| https://policy.pinterest.com/privacy-policy |
4.3 Payment Processing
Stripe
- May set cookies for fraud prevention and payment processing
- Privacy Policy: https://stripe.com/privacy
5. Your Cookie Choices
5.1 Cookie Consent Banner
When you first visit our Service, you will see a cookie consent banner that allows you to:
- Accept All: Enable all cookies
- Reject Non-Essential: Only allow strictly necessary cookies
- Customize: Choose which categories of cookies to allow
You can change your preferences at any time through our cookie settings.
5.2 Updating Your Preferences
To change your cookie preferences:
- Click the “Cookie Settings” link in the footer of our website
- Update your preferences in the cookie consent tool
- Save your changes
5.3 Browser Controls
You can also manage cookies through your browser settings:
| Browser | Instructions |
|---|---|
| Chrome | Settings → Privacy and Security → Cookies |
| Firefox | Settings → Privacy & Security → Cookies |
| Safari | Preferences → Privacy → Cookies |
| Edge | Settings → Cookies and site permissions |
Note: Blocking essential cookies may prevent the Service from functioning properly.
5.4 Mobile App Controls
For our mobile applications:
- iOS: Settings → OtterMate → Privacy settings
- Android: OtterMate app → Settings → Privacy
5.5 Do Not Track
Some browsers send “Do Not Track” (DNT) signals. Our Service does not currently respond to DNT signals. You can manage tracking through our cookie consent tool instead.
6. Cookie Duration
Cookies can be either:
- Session Cookies: Temporary cookies deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period or until you delete them
We use both types of cookies as described in Section 3.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make material changes:
- We will update the “Last Updated” date at the top
- For significant changes, we will notify you via email or prominent notice
8. Contact Us
If you have questions about our use of cookies, please contact us:
Otter Mate Inc. 27650 MESABE Drive Magnolia, Texas 77354 United States
Email: c.bowden@ottermate.ai
9. Additional Information for EU/EEA Users
Under the GDPR and ePrivacy Directive:
- We obtain your consent before setting non-essential cookies
- You have the right to withdraw consent at any time
- Withdrawing consent does not affect the lawfulness of processing before withdrawal
- Essential cookies do not require consent as they are necessary for the service
Document Version: 1.0 Approved By: Chandler Bowden Next Review Date: February 3, 2027
Questions? Email support@ottermate.ai.
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